Selecting the cleaning team that will access your home or business is a decision that must be weighed carefully. Your cleaning company should care about you and your property and go the extra mile to make you shine. To find a team you can trust and rely on, ask the following five questions when vetting companies.

Finding the right cleaning company for your commercial or residential property can be a daunting task. There are many Atlanta based individuals and companies to choose from and you may not know where to begin.

Your cleaning company should care about you and your property and go the extra mile to make you shine.

Question #1: Who will clean my property?

For many people, this is understandably the first question that comes to mind. You want peace of mind that your property will be safe. Ask your prospective cleaning company how they screen, train, and supervise their staff. What protections and guarantees can they provide to give you comfort and confidence?

You also want to know if it will be the same team or individual performing the work each time. Developing a familiar relationship with your cleaning crew builds trust and leads to greater satisfaction with their services. Someone who greets you by name is more likely to take pride in their work and genuinely care about your experience.

Question #2: What services do you provide?

Even if you only need basic cleaning services, ask about the full scope of services the company provides. Their answer will give you an idea of their experience, knowledge, and areas of specialization. And if you plan to use the cleaning company regularly, you’ll want to be sure they can handle any mess or tricky cleaning job that may arise.

A full service cleaning company equipped to do it all can be there for you for years. Find out if the company knows and implements the best practices for cleaning carpets, upholstery, floors, tile, air ducts, and more.

Question #3: What cleaning products do you use?

Conventional chemical cleaning solutions cause all sorts of problems, from strong, irritating odors to toxins that can hurt pets and children. Not to mention they pollute our air, soil, and water systems and threaten plants and animals.

You want a cleaning company that puts the wellbeing of their customers — and the planet — above all else. That means using non-toxic, environmentally friendly cleaning products that are free of harmful ingredients. Ask your prospective cleaner if they exclusively use eco-friendly cleaning agents, or if there are any exceptions.

Question #4: Do you guarantee quality results?

Not all cleaning companies follow the same standards of quality. The best will do more than simply eyeball your space to check that it’s clean. They should have a rigorous method of ensuring there are no missed surfaces, cleaning product residue, or spills left behind.

Ask a representative what systems they have in place for quality control. If they can’t give you an answer, their crews are probably more worried about getting the job done fast than getting it done right. But if they have clear procedures to prevent mistakes like reusing dirty equipment or improperly cleaning delicate upholstery, it’s a sign of good quality.

Question #5: Why did you enter this field of work?

This is a question few people think to ask their cleaning company, but the answer can tell you heaps about their work ethic, commitment to quality, and customer care. An impersonal franchise or a company that has no clear passion or vision for their work may quickly let you down.

At Lily’s Cleaning, we know exactly why we do what we do: We care about our customers and community. We’re a local, family-owned business with a big vision to improve the health of people and the planet. Every single team member understands how something as simple as washing a window can impact the wellbeing of your family, customers, employees, and the environment.

Get to Know Lily’s Cleaning

If you’re searching for a residential or commercial cleaning company in the metro Atlanta area, we’d love to answer these questions and more! We’ve never met a mess we couldn’t handle, and we’re proud to have many happy repeat customers. Contact us today for your free estimate.